+44 7732 518110 john@jmcwebs.co.uk

Terms and Conditions

General

  1. The contract between JMcWebs and the client will be on these terms and conditions, to the exclusion of all other terms and conditions. Any variations to these terms and conditions shall have no effect unless agreed in writing.
  2. The works to be carried out shall be as set out in the JMcWebs invoice which will be sent with the confirmation order email.
  3. JMcWebs will not tolerate any form of harassment directed against our employees or representatives, from clients or third parties. We reserve the right to cancel any contract without a refund, in the event of unreasonable or inappropriate conduct. This includes threatening behaviour and abuse directed towards our employees or representatives.

Legalities, Copyright and Intellectual Property

  1. JMcWebs shall expect the client to carry out enough research before proceeding with a website. This will include checking that the website/idea/business will operate within the law. Please ensure that any images or content you supply or use on your website is legal for you to use. We cannot be held responsible for the illegal use of images, content or format of material supplied by the client. JMcWebs reserve the right to remove any website from its servers if it has reason to believe that it is operating illegally.
  2. Where images used on the website have been purchased by JMcWebs on behalf of the client, these images are restricted by license for use on the website only. JMcWebs are not liable for misuse of these images by the client or any other person’s copying, altering or distributing the images to individuals or other organisations.
  3. JMcWebs makes no claims that the project may be lawfully viewed or downloaded outside the United Kingdom. Access to this content may not be legal by certain persons or in certain countries. If this content is accessed from outside of the United Kingdom, it is done at the visitor’s own risk, and the visitor is responsible for compliance with the relevant laws of the visitor’s jurisdiction. The terms and conditions of this content are governed by UK laws. Jurisdiction for any claims arising in respect of this content shall lie exclusively with the British courts. If any provision of these terms and conditions is found to be invalid by any Court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.
  4. JMcWebs cannot be held responsible for anything adversely affecting the Client’s business operation, sales, or profitability that might be claimed is a result of a service offered by JMcWebs.

Communication

  1. Email is our primary method of contact about all communication for your project. If you have any problems with the project that our team is unable to resolve by email, you can contact us for telephone support during UK office hours on +44 131 618 8370.
  2. It is the client’s responsibility to inform us by email of any change in email address, so that we always have valid contact details. We cannot be held liable in any way for problems relating to communication issues if we are not supplied with a valid email address. Some of our systems rely on this email to inform you of various important information. We also advise that client’s check their junk and spam folders regularly.
  3. It is important for the client to keep in contact with JMcWebs throughout the project. If a client does not make contact for more than 2 weeks after a draft has been received, we will make up to 5 attempts to contact the client by email using the email address for the client held on file. If we do not receive a response to these attempts at contact, the project will be considered complete. If the client wishes to postpone the project for a period of longer than 2 weeks, please contact us. We reserve the right to levy a £120 administration fee if the client returns after an unapproved postponement, where the time since last contact is less than 6 months and wishes to continue work on their project.
  4. If a client returns from an unapproved postponement and the last contact is more than 6 months, we shall need to provide a new quotation for the project and your original payment will be non-refundable or transferable.

Paying for your project

  1. Payment terms for your project or service shall be set out in your confirmation order email.
  2. JMcWebs owns all of any project including images and text until final payment has been received in full. On receipt of final payment full ownership of the project are handed to the client.
  3. All payments to JMcWebs for any project or service are non-refundable.
  4. There will be no minimum term for our service but JMcWebs do require a minimum of 1 month notice of a client’s intention to cancel a service. Failure to provide 1 month’s notice will result in the next month’s invoice becoming due.

Website Design and Development

  1. Website design is subjective; therefore, we offer unlimited revisions. This means that we will keep working with you on your website design until you are happy to confirm the final design and ready for your website to go live. The unlimited revision period ends when the client accepts the website design and final home page draft. Design changes beyond this point are subject to additional charges.
  2. Design and layout changes to the internal pages of the website are subject to restrictions within, according to the platform and theme template we use. (In most cases, this will be WordPress with a DIVI theme template)
  3. JMcWebs will provide the client with an expected completion time frame for the project (live on the internet) if requested. JMcWebs will provide a client access to its project planning, to ensure a client is fully aware of the responsibilities they have, to ensure successful website development within the agreed timeframe. In order to provide a completion date, a final list of changes are required from the client.
  4. Open-Source software (OSS) is publicly available software that may be adapted or modified to suit particular applications. OSS may be used to help develop elements of the functionality of the client’s website to speed development and add functionality. Where Open-Source software is used, the ownership of the site coding and any customisations made by the developer is still passed to the client upon final payment.
  5. JMcWebs do not take any responsibility for a client’s website rank on search engines. This also includes any potential website downtime that can occur. When updating, changing, creating and hosting a client’s website, there could be a change in the websites search engine ranking.

Domain Names and Links

  1. If required, a domain name will be registered by JMcWebs on behalf of the client once we have received payment in full. These are limited to .co.uk, .uk, .eu, .net and .com. Any additional domain names can be purchased for an additional charge. Although the domain names are registered to us, the client is the legal owner of the domain and if they request to have details changed or the domain transferred elsewhere, we will do this within a reasonable timeframe.
  2. Domain names require annual renewal. Clients can choose to renew their domains for either one or two years.
  3. All domain name renewals are the responsibility of the client. JMcWebs will attempt to contact the client by email up to 2 weeks in advance of a domain renewal being due. If the client does not pay to renew their domain name, the domain name shall not be renewed. We advise that you ensure that your website domain is renewed in good time, because if your domain lapses, your website will go down.
  4. JMcWebs provides links or references to our client’s websites solely for the convenience of prospective customers and intends that the links it provides be current and accurate but does not guarantee or warrant that such links will point to the intended client site at all times.
  5. We place a small text link on the footer of our client’s website that states the website was designed by JMcWebs and links to our business website. This link can be removed if required.

Website Content, Text Copy & Products

  1. JMcWebs requires that the client send all content that is to be added to the website in a Microsoft Word .doc file. This excludes products on an e-commerce site as these are to be added by the client once the website is complete. The website content must be received within 28 days of the design being approved and signed off. If the client does not send content within 28 days, JMcWebs Ltd reserve the right to make the website live with dummy text and collect full payment.
  2. If your website is an e-commerce store you will need to upload the products yourself using the provided CMS. If you would like us to upload the products on your behalf, we are able to do this for a fee.
  3. Content & Products are not a reason for the website to be delayed by the client. If we do not receive your products or text in time, we will move on to the next phase of the project and a payment may become due. You can upload content and products at any stage using the CMS or by ordering from JMcWebs.

Logo Creation

  1. JMcWebs will create you a logo if you do not already have one. The logo will include your company name and tagline if required. We can change the font and colours used and include template clip art in the design.

Support

  1. While a website is hosted with JMcWebs, we are available between 9.00am and 5.00pm Monday – Friday. This excludes bank and other public holidays. We will work to fix any issues with the website as soon as possible, which were not caused by the client. Where a client is responsible for the issue, we will work to fix the issue and a fee will be chargeable.
  2. JMcWebs email accounts are POP3 / IMAP Compatible and will work on any device that supports email. These include the Apple iPhone and Samsung Galaxy as well as many others. JMcWebs will provide instructions on how to set up email on these devices via our support area on our website. We are not able to provide email or phone support for these devices.
  3. Our JMcMail All-In-One Communication Suite provides our premium E-mail service and is included in our web design and hosting bundles. JMcMail is a webmail service and is not available via a bespoke mobile app. The website is fully responsive and clients wishing to access JMcMail on their mobile devices can do so by adding the link to their home screen. JMcWebs will provide instructions on how to setup JMcMail via our support area on our website.

Privacy Policy, General Website Terms & other legal documents

  1. General use privacy policy and general use terms and conditions pages cater for most websites and are included in all our packages. If you choose to use JMcWebs to upload a bespoke privacy policy, or bespoke website terms and conditions, or any other bespoke terms, you will be charged a fee for this.
  2. If you choose to use JMcWebs to upload your bespoke privacy policy, or bespoke website terms and conditions, or any other bespoke terms, we recommend having these independently checked by a professional legal representative.

Search Engine Optimisation

  1. JMcWebs will create or edit the website, its settings and content with search engine optimisation in mind. This does not mean that the content has been created specifically to increase a website’s ranking on search engines.
  2. If a website does not ‘perform’ to a client’s expectations, JMcWebs cannot be held liable in any way for this due to the SEO service offered.
  3. JMcWebs do not take any responsibility for a client’s website rank on search engines. This also includes any potential website downtime that can occur. When updating, changing, creating and hosting a client’s website, there could be a change in the websites search engine ranking.

Website Maintenance Service – Fees and cancellation.

  1. Payments will be taken monthly for the JMcWebs maintenance fee starting on the day the client proceeds and every month thereafter. There will be no minimum term but JMcWebs do require a minimum of 1 month notice of a client’s intention to cancel. Failure to provide a month’s notice will result in the next month’s invoice becoming due.

Hosting and SSL

  1. JMcWebs will host the website if the client requires us to do so and on receipt of full payment of our hosting fees. In doing so, JMcWebs will always provide a reliable and professional service to the client, excluding unavoidable technical failures.
  2. JMcWebs hosting is annually renewable. The date of renewal will be 12 calendar months from the date the website was made live. JMcWebs will contact the client 6 weeks before the renewal date and hosting services are not obligated.
  3. The hosting charge forms part of the All-In-One package fees, paid either monthly or annually. We reserve the right to deactivate any website if the client has not paid their monthly or annual renewal fees in good time. We reserve the right to charge an administration fee of £50 for reactivating the website and hosting.
  4. If the client does not use JMcWebs hosting services, then the management and hosting of the domain name are the full responsibility of the client.
  5. If the client does not wish to renew the hosting the site files and associated data can be made available to the client fee free on request and the domain name can be transferred to the client’s registrar account. Should the client instruct us to upload and configure the site and domain name to a third-party server this work will be subject to a fee. JMcWebs reserve the right to delete the website from our servers 3 months after the date your hosting expired if you choose to not renew your hosting.
  6. A SSL certificate is provided at no charge when you purchase a website and host the website with a JMcWebs All-In-One package.